Return & Return Process
1. Click the ‘Start A Return’ Button below (returns can be made within 15 days of receiving the item).
2. Fill in your order number and Email or Phone to find your order.
3. Select the item(s) you would like to request, specify the reason, and make an online submission.
After submitting your return or refund request, we will notify you of the request’s status by email.
●RETURN & REFUND: After we approve your return request, you will receive the ‘Return Details’ by email.
1. Please write down the order number and email address on the paper and send it with the package (We suggest opting for a logistics company that provides signature services for returns, such as UPS, FedEx, DHL, etc.). Otherwise, the refund process will be impacted.
2. Provide the logistics company and tracking number on the refund request page once the courier has been shipped.
3. If your item is eligible for a refund, the funds will be returned to the original form of payment within 1-3 business days of being processed.
●REFUND ONLY: After we approve your refund request, the funds will be returned to the original form of payment within 1-3 business days of being processed.
Please note: Orders that have already been shipped cannot be canceled. For further assistance, please contact us at 4uclothing@goelia.com
RETURN POLICY
RETURN TIME
Please submit your return request within 15 days of your package being delivered.
RETURN COST
Customers are responsible for shipping costs, customs, and taxes fees.
PROCESSING TIME
It usually takes 1-3 business days to process the return after receiving your package. If your item is eligible for a refund, the funds will be returned to the original payment account within 1-3 business days of being processed.
THE RETURNED ITEMS WILL NOT BE ACCEPTED IN THE FOLLOWING CASES
① Goods have been washed;
② Man-made damage;
③ Goods incomplete, such as cutting off hang tags and wash mark and missing accessories;
④ Goods stained with foundation, perfume, cigarettes, deodorant, hair and any other conditions that affect secondary sales;
⑤ Goods that have been clearly stated at the time of purchase as non-returnable;
⑥ Goods beyond the after-sales service time;
⑦ Goods for which postage has not been paid in advance; (paid postage on delivery is not accepted)
⑧ Please write down your email information and order number on paper and send it to us, otherwise, the refund process will be impacted.
If any of the above situations occur, the items will be returned to you at an additional cost.
Notes:
If a customer rejects a package without a valid reason and causes us to incur losses, our refund policy may not cover a full refund and deal with it case by case.